Return Policy
Return Policy
Returns (Except Sticks)
We want you to be completely satisfied with your purchase. If for any reason you're not, returns are quick and easy!
Easy Return Process:
- Email us at dean@forwardstrides.com to begin your return.
- We’ll provide you with a prepaid shipping label—no shipping costs for you!
- Send your items back using the label provided, and we’ll take care of the rest. Your payment will be refunded to your original method of payment. Please allow 3-5 business days for the refund to process. If you paid with a gift card, a new gift card with the balance of your refund will be issued to you.
Our Return Policy:
- Eligibility: Returns are accepted within 30 days of your purchase from our website. If your purchase was made outside of this window, please contact us and we will further evaluate how we can help.
- Condition: Items must be in their original condition—unworn, unwashed, and with tags intact.
Swift Stick Return Policy
30-DAY LIMITED WARRANTY ON COMPOSITE STICKS, DIRECTLY THROUGH SWIFT'
- If a claim is submitted within 30 days of purchase, SWIFT Hockey will provide a one-time replacement of your player or goalie composite stick if damaged due to a manufacturer defect. To process your claim, SWIFT requires your original receipt from an authorized SWIFT dealer along with the white serial number sticker affixed to the original receipt. Hand-written receipts and banking statements will not be accepted. Please keep a photocopy of your receipt for your records. Warranty claims without the required information will not be processed.
- Note: There is no warranty for wood or foam core sticks or replacement blades. Please also note, that warranty will be voided, if the composite stick has been used on concrete or asphalt.
- PLEASE CONTACT DEAN@FORWARDSTRIDES.COM TO ASSIST FACILITATE THE REPLACEMENT OF A STICK,
- OR FOR A REFUND OF AN UNUSED STICK
